Privacy Policy

CreatorsXchange ("we", "us", or "our") respects your privacy and is committed to protecting the personal and store information you share with us. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the CreatorsXchange App (the "App") in connection with your Shopify-supported store.

1. Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

• Store Information: We collect your shop domain, email address, and store settings to authenticate your account and provide you with our services.
• Product Information: We sync product details (titles, images, inventory, pricing) to allow you to generate affiliate links and discount codes for your creators.
• Order Information: We access order data (via webhooks) when an order is placed using a discount code or tracking link generated by our App. We only process order data necessary to calculate commissions and attribute sales to the correct creator.

2. How Do We Use Your Information?

We use the collected information in order to provide the Service and to operate the App. Additionally, we use this information to:

• Communicate with you regarding updates, support, or billing.
• Generate tracking links and discount codes on your Shopify store.
• Track real-time affiliate sales and calculate commissions for your creators.
• Provide analytics and insights within your CreatorsXchange dashboard.

3. Sharing Your Personal Information

We do not sell your personal or store information to third parties. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Retention

When you install the App and connect your store, we will maintain your Order Information and Product Information for our records unless and until you ask us to delete this information. If you uninstall the app or disconnect your store, tracking and synchronization will stop immediately.

5. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at partner@creatorsxchange.com.